Delivery & Returns

Delivery

All orders will be dispatched within one to three working days of placing the order. Most are dispatched the same or the next day. Our logistic partner is the Swiss Post with very high quality, secure and fast deliveries world wide. Orders in Europe are delivered within 2-7 working days after order.

 

Returns

We have many satisfied customers and we hope you will be very pleased with your order. If not and you would like to return you purchase please get in touch with us within fourteen (14) days of receiving the order on info@ellavera.ch and we will be more than happy to process the return. Goods must be returned in a saleable condition. After receipt of the returned goods we will issue a full refund (minus the shipping cost). Return shipping to be paid by buyer.

If your goods are faulty, please get in touch with us as soon as possible and we will arrange a replacement to be sent to you. We might ask you to return the faulty product. Once the original has been returned to us we will refund you the original postage cost you paid.

Our Pom Pom hats have real raccoon fur and every hat will vary. All hats are manually quality checked in Switzerland before shipping. If you for some reason are not satisfied with your hat please get in touch with us and we will be more than happy to help resolve any issues.

Love from Ella & Vera